WelbeHealth medical center - North Hollywood, California

Catina's P.

Wow where do I start... I'll start with the most recent situation. Welbe Health Transportation refuse to transport my husband yesterday because the driver Juan and his supervisor said his wheelchair was not compatible even though the transported him 3 times in this chair. I am a Paratransit driver by traid and I know from experience that his wheelchair is 100% compatible. The driver Juan left my husband sitting in the hot sun at over 100° taking photos and talking to his supervisor. I have filed countless grievance over the year and I might sharing those with you to..........
UPDATE!!!!
I have planned a vacation for several months now & have given welbe health ample time ( more than two months) to prepare for my husband's care (who is in a hospital bed) in my absence at home. I don't think they want to pay for him to be at a facility, and they have FAILED to coordinate care for him at home 6 days prior to my trip. I cannot express the level of anxiety and mistrust I have with Nancy and Welbe who was supposed to coordinate all of this from the beginning. This is not the only time that she has failed to communicate with me regarding my husband's care. I know this company has great potential base based off of what we seen at the Pasadena location. However in North Hollywood they have proven to us time and time again that communicating with us on most issues is not important to them or her. I have to go above pay grade to get an answer and to get things moving into action which is a headache, unnecessary, and very unprofessional. If you have a loved one who needs basic care this may be the place for you but for someone who has a loved one with severe and several health issues and or being in a hospital bed you might want to reconsider. However because they do provide home care and other care at home we are need to stay with welbe health. We really really do love every nurse and doctor and physical therapist that we've worked with but they desperately need to take care of business in a timely manner with proper communication.

Paul W.

My mother missed her doctor appointment because the transport was late which caused her to go to the hospital! We will never go there again! Customer service has bad training and people are rude on the phone! Also racism going on...run away!very hard to get an appointment too,not enough staff!

ii_xqx _.

Do not join this business it does not do what. needs to be done all talk no help

EDWIN F.

Manuel P.

Anthony A.

Neema Y.

Ronald T.