SERVPRO of Hilton Head, Bluffton - Bluffton, South Carolina

Tammy Y.

We had a lot filler burst off our wall and ran water for possibly up to 5 hours. Tai and his team arrived quickly once we called them. He assessed the situation and quickly provided me with a plan and what to expect over the following days. True to their words. They also in my opinion went above and beyond. Their professionalism, knowledge and keeping their word on their plan of action to get is to where we needed to be to start reconstructing our new home was quick and efficient! If I could give them 10 stars I would.

charles W.

Servpro team came in quickly and took care of extensive water damage. Professional and extremely curteous. Daily Updates from team lead. Highly recommend Servpro for any emergency water mitigation needs. Great job Servpro!

Petra V.

We had a water pipe burst in our ceiling. The water damage resulted in a complete cutting of our den.
Servpro remodeled the whole room from ceiling to walls to floor. Everything was perfect. Andrea handled this project like a true professional. She coordinated everything from start to finish and put us at ease knowing we were in good hands.All the workers were knowledgeable, caring, polite and just amazing.
Thank you Andrea!

Thomas M.

Commercial space was flooded by a broken pipe. They removed ceiling, insulation, and carpet. Used blowers and dehumidifier to dry out everything. Worked with my insurance adjusters to satisfy their needs.

Tonja M.

Let me tell you that John and Jacob had an appointment to appear at my house on Tuesday, 5/14/2024 @ 9:00am. These two young men were as punctual as one can be. They were actually there 10 minutes early and I was impressed. They both showed so much professionalism, mannerisms, and responsibility. They addressed the damaged areas and afterwards they performed the moisture levels checks in two affected rooms. After they did their damage control, they removed debris and everything affected by the water. They picked up everything they removed and left no debris. I actually appreciate their work ethics. Also, Consie is such a sweet young lady and obviously enjoys her job because she treated me with nothing but kindness. Each time I called, she kept her same attitude (very kind) Servpro, your employees Customer service skills speaks volumes. I will recommend your company anytime someone needs Mitigation services. Thx for sending those amazing young men. Tonja Robinson-Beaufort, SC

Shirley W.

Andrea Miranda, and team did a fantastic job at our home. She explained everything and kept communication open with us. Ms. Miranda and team was very professional at all times. I would definitely recommend Team Andrea from Servpro

Clara H.

Update: they called me after this review and made everything right. Changing my 1 star to a 4 star. Timothy Green came and replaced/fixed the panel that they shorted out himself. If you have problems I highly suggest getting ahold of Mr. Green. Really great guy. Would hire ServPro again just because of Mr. Green.

Very hard to get them to come out. I had to call a dozen times before finally getting an appointment. The technicians came out and immediately left. Their manager had to call them and make them come back to do any service. The technicians plugged all of the fans in and shorted out the circuit in our garage which sent our sprinklers going wild. I tried to call to tell them and they said it must have already been like that and they weren’t responsible. Not customer service focused. They also did not send the invoice directly to insurance which they were apparently supposed to do. Very disappointed with the experience. May have just been the technicians we got but I wish they would have owned up to their mistakes to turn this into a more positive experience.

Ryan W.

Joh, the team lead, was extremely easy to work with. They were out the same day our hours flooded and started the drying process within hours. Would definitely use this company again. Hopefully won’t ever need too!!!