R & S Auto & Truck Springworks - Bladensburg, Maryland

Edgar R.

Ese lugar es basura fui para ber si me podían hacer un trabajo y ni siquiera me atendieron pregunte donde estaba la oficina y me dijeron que no tienen oficina no se los recomiendo

Alejandro P.

Muy bien

Luis R.

Buenos trabajos y puntualidad

Christian Z.

Highly specialized service center. Dropped of Truck 7:AM ready by 1pm. Heavy suspension upgrades and restoration, no problem. Small but convenient waiting area. They handle all DC Fire and EMS equipment and came highly recommended. Get a fixed quote up front, a little price creep is to be expected. Also, fair warning-3.5% service charge when paying with credit card. Plan ahead.

Jamie I.

Our experience is as follows:
We asked for the front end to be looked over, among other things. We were told the front end looks fine, but we needed longer "drop down pivot brackets" before an alignment could happen. We were charged for an alignment anyway. This cost us $185.

We brought it back to have bigger front springs and new coil insulators that fit the springs to be put on (this would fix the pivot bracket issue, according to them), and for an alignment. We specifically asked to be called with the price before authorizing the work (I watched the guy write it down on the ticket). We were not called, and they just did the work and re-used the old insulators. We could have done that ourselves. They also didn't align it. This cost us $285 and four days without the truck.

Now we find out after having brought it to another shop for the alignment that there is yet another problem, and we will miss out on work coming up because we can't use our truck. I just tried to call the owner, and she put me on hold and sent me to the shop. Horrible customer service all the way around. Shop is disorganized and so many mechanics answer phone calls/do work that it's like a bad game of telephone in there. Don't waste your time or money.

HaulHublogistics

I recently took my 2018 Freightliner Cascadia to R & S Auto & Truck Spring works for a leaf spring replacement. While the noise issue was initially resolved, my overall experience with their service has been extremely disappointing.

Firstly, when I received my truck back, it was dirty. I overlooked this because the immediate issue seemed resolved. However, I soon realized the truck was pulling to the left badly, necessitating a wheel alignment. I returned the truck on May 10th and picked it up on May 11th, which turned out to be a complete disaster.

Upon arrival, I noticed my mudflap was damaged. When I brought this to their attention, they asked me to bring the truck to the front so they could inspect it. Out of frustration, I accidentally locked the keys in the truck. They were helpful in lending me the tools I needed to get in, but to my surprise, the truck wouldn't start—an issue I had never experienced before. To add to that, my truck was even filthier on the inside and outside than the first time.

Although I was eventually provided with the necessary tools to unlock the doors, the overall lack of professionalism and care was evident. Even though the boss did offer to let me get the part and bring them the receipt, I don't see myself taking my truck back there.

If I hadn't taken pictures when I dropped it off, the situation would have been different, as suggested by the conversation I had with the boss after bringing these issues to his attention.

Given these issues—damage to my truck, cleanliness, a new starting problem, and now pulling to the right (albeit not as badly as it was to the left)—I am highly dissatisfied with the service at R & S Auto & Truck Spring works. I expected a higher level of professionalism and customer service, and unfortunately, this experience fell far short.

Chiara B.

I would sell my semi trailer as advertisement for this place. Drive shaft went out in the middle of the road, full on fell out when the u joint snapped. Took it here and they had the broken bolts out and rethreaded, heated, and rebalanced with the new u joint installed in 30 minutes. Amazing fair price like no other as well. If I ever need work done to my semi I’m taking it here. And I’m from Texas!!

LaRoy R.

Had a large generator installed on my food truck so it was sagging a bit in the rear. Called these guys up, they did some upgrades to my suspension. Had my truck back in 2 days. Great shop!