Emergency Professional Services - Phoenix, Arizona

Vky Mend

Tengo un cobro en collection por $53 de algo que no tengo absoluta idea de que es....!!! Pésimo que te dañen el crédito de esa manera, sin ni siquiera saber que es y peor aún cuando tienes aseguranza médica que cubre esos pagos.....

Faint

Worst experience ever , Cigna denied our claim because they didn’t file in a timely fashion.
They swore no insurance was given, and it was as I have photos of the day we gave info to the company.

Benjamin Valdez

Received a call from a rep who stated I owed money for my ER visit 2 months ago. They said they had sent paper statements previously (never got them) and were calling now before my account went into collections. They could not tell me why I owed what I owed or what the bill was for but that I simply owed money. This was odd since I had already paid all my bills up front. When going to the website given initially (Practice Max) there was no payment option online. All it said was that they accept online payments or over the phone payments. I called the number on the top of the website and it just went to a voicemail box and kept asking me if I was satisfied with my message. I tried 0 for the operator and it said to hold while it connected me to one and then immediately hung up, did not even ring once. I called Banner Health to confirm if this was all legit since that is who I went to and they were able to confirm it was legit but I had to deal with these people since they are the ones who bill for the ER. I could not go through the normal Banner bill pay. After about 2 hours on the phone and going back and forth on the website I finally got someone to give me the website for bill pay. Turns out it was Emergency Professional Services (EPS) that I had to make the payment to the whole time. All in all the experience was very annoying and disappointing of a company as I just wanted to pay the bill which should have taken less than 5 minutes but lasted 2 hours.

Bill Will

Absolutely horrible practice. Nobody answers the phone. Nobody returns voicemail messages. They send their billing to the Philippines. They force you to pay them threatening to ruin your credit report for years and sending it to collections. When you finally get the info from the insurance company that prove you did not owe them in the first place, they refuse to issue a refund. They keep sending you to the Philippines call center who tell you they will not process the refund because EPS has not authorized it.

Halle Smith

If I could give this organization 0 stars I would! They sent me account to collections without EVER notifying me and when I called them they simply stating they had reached out via text messages, but couldn’t provide me any documentation. I will be reporting. This is illegal and unprofessional.

Becky Welsch

Like many others, I never received a bill and it was sent directly to collections. Turns out they had never submitted to insurance. They did and insurance paid the bill. However, they never let the collections agency know so I am still in collections on a bill that has already been paid. It is ridiculous and illegal.

Athena Barnes-Davenport

ZERO stars. Just received Nov 2017 collections letter for services from May 2017. Literally not one other contact received from this place other than that - no call, no email, no invoice - NOTHING placed to us or our insurance company. Beyond disgusted. Especially as this is the 3rd bill from that event that has only arrived as a collections notice in NOV instead of say MAY OR JUNE. Do not recommend.

Ashley Rae

I was extremely disappointed in this company. I am a college student from out of state and don't have a primary care doctor in the area. I had to visit the emergency room for a 3 a.m. severe allergic reaction.

Anyway, I have been making regular payments since the trip to the emergency room and have never missed a month of paying my balance. To my surprise, Emergency Professional Services sent my unpaid balance to a debt collector because it was not paid.

I do not think I am alone in not being able to pay full medical bills in one payment, nor do I think there is anything wrong with having monthly payments and communication with the company. I did not choose my situation, but I have been responsibly taking care of it since it occurred.

It was extremely disappointing to find out how little EPS was willing to work with me on this, giving me around 6 months to pay. Again, I am a college student. I did not have a job at the time. I was doing everything I could to pay off the amount in increments when money was available to me.

Now I have to worry about my credit because of something I was not in control of.

I don't know a way to avoid having to do business with EPS, but if you have the means of avoiding it, please do. I don't know what I would do if I had a serious illness like cancer or something that required constant or very costly medical treatments.