Crate & Barrel - Chicago, Illinois

JJesus M.

Excelente tienda, quede encantado con todo, y encontré la marca de mi Cafetera preferida, el modelo justo que estuve buscando, muy bien gusto y atención, Wow!

Ana D.

Buen lugar para todo.

Ana B. D.

Buen servicio.

Matt B.

Came to Crate and Barrel on North Ave for our wedding registry. We had the best service representative, Jan, help us out. Jan is outstanding - very knowledgeable, customized suggestions, and a joy to chat with. 10/10 recommend

Sarah P.

My experience today at Crate and Barrel was one of the best customer service experiences I’ve ever had. Finding furniture and appliances for a new move can be stressful and scary, but my Designer, Lindsay S, made it so easy and seamless. In addition to guiding me throughout the store answering each question, she designed a perfect floor plan of my apartment allowing me to visualize my new home. Thank you so much, Lindsay S. I’ll definitely be returning soon.

Steve M.

A long-term Crate & Barrel customer, but the store and its service has noticeably declined in recent years.

My most recent misadventure began with an online order: a three-part ceramic snowman. It was poorly packaged for shipping and arrived shattered.

When I went to the North and Clybourn store to exchange/return, I was first assisted by a young associate who was quite flustered. She informed me that no replacement inventory was available and as a "final sale" was not eligible for a refund.

To resolve the issue, I waited for an older associate, Lindsey, to finish a phone call and assist. While she processed the return, she told me she could not refund my credit card due to the "final sale" status. Instead, she insisted that store credit was the only option.

When I expressed frustration — after all, the problem began with C&B's inadequate packaging — Lindsey doubled down. She dismissed my concerns, stating the packing was 'just fine' and that there was nothing more she could do. The irony, of course, was hard to ignore: if the packaging had been fine, I wouldn’t have been standing there.

Indeed, I had purchased the ceramic snowman late on Christmas Day, fully aware it was a final-sale item. But "final sale" should not mean customers are left to deal with broken goods. I made this purchase under the reasonable expectation that Crate & Barrel would deliver the product in good working order; what I ended up with was pottery shards, poor customer service, and a credit to a store I don't even like anymore.

Brett A.

We had the most wonderful time working with Tim, the furniture sales associate. He was friendly, knowledgeable, prompt and receptive of our input. We will happily shop with Tim again, and recommend him and the store highly.

JT H.

I spent almost $100 on a set of 4 nice (dishwasher safe) cocktail glasses from this location. After bringing them home, one of them broke on its very first wash so I brought it back figuring it wouldn't be a problem to get a replacement. I spoke to the manager who flat out refused to do anything, even so much as look at my receipt to see when I bought it. He said if it looked fine when it left the store they wouldn't take it back, even to replace it.

Frustrated, I went back home and checked C&B's return policy which clearly states that they'll accept items back within 30 days. I chatted with online support who agreed and finally sent a replacement.

The other reviews here are correct, this store isn't following their own return policy and will refuse to help you for items that are clearly eligible.