Charles B. Wang Community Health Center - New York, New York

R L.

I have been a patient here for more than 20 years. My doctor (Catherine Lee) is the best. She is very professional and kind. She listens to me and responds to my concerns. I never feel rushed during my visits. I recently had a medical episode that required an emergency room visit. As soon as she found out, Dr. Lee contacted me even though she was on vacation!!! The nursing and front desk staff are also courteous and helpful. My requests for referrals and prescription renewals (via patient portal) are generally responded to within a few hours. Overall, I am very satisfied with the quality of care and quality of services that I receive from this health center.

Yin L.

Finding a doctor who truly listens and cares can be challenging, but Dr. Perry Pong at Charles B. Wang Community Health Center is an exceptional internist who goes above and beyond for his patients. My 80-year-old father always feels anxious before a doctor’s visit, but Dr. Pong’s calm demeanor and excellent bedside manner immediately put him at ease.

What truly stood out was Dr. Pong’s patience and attentiveness. My father is hard of hearing, yet Dr. Pong took the time to speak clearly and ensure he fully understood his health concerns and treatment options. The fact that Dr. Pong could speak to him in Cantonese made an enormous difference, allowing my father to feel comfortable and truly heard during the appointment.

It’s rare to find a doctor who combines medical expertise with genuine compassion, and we are incredibly grateful for the care he provides. I highly recommend Dr. Pong to anyone looking for a skilled, kind, and patient-centered doctor.

Thank you, Dr. Pong, for your dedication to your patients!

yanqing W.

Four generations of my family members, aged 0 to 93, receive worry-free care from the health center. The front desk staff went above and beyond with the registration process and spoke our dialects. Doctors understand our lifestyles and challenges and explain things in the language we understand. Staff help with the referral appointments and give detailed instructions on how to go to the specialist's office. Highly recommend this health center to everyone.

Shako L.

Dr. Linda Xiong is truly fantastic. She’s knowledgeable and thinks three steps ahead for you. And she listens very well and makes sure all of your issues and questions are addressed. The only thing I don’t like about this clinic is the staff. They didn’t put down my preferred name at first and I can’t change it online. When I asked the front desk to change it, she refused and gave me a lot of bullshit excuses. It seems the staff doesn’t even understand the difference between preferred name and legal name and the front desk lady’s English is somewhat limited. I’ve never had such an issue and disrespect on something like this. Only when I threatened I would not come back, then she went to her manager and got it done in less than 10 minutes. Their workflow is also somewhat chaotic such as they would send you back to the waiting area outside after the medical assistant takes your vitals instead of letting you wait in the room for the doctor. The staff is also very pushy to schedule your next appointment. Had Dr.Xiong not been so wonderful, I’d never come back here. But as I wrote this, I also wonder how much more I’m willing to tolerate the bad service of the staff.

UPDATE: I got a phone call from them the next day and they sincerely apologized to me. So I am bumping one star up because they addressed my issue and apologized.

David C. D.

I came here for my annual physical after moving to NYC. Good location, wait times are short, and staff is friendly. Dr Chen is my PCP, and I can’t say enough good things about her. She’s a great listener, thorough, and explains things in a digestible fashion. Also – she has a great sense of humor! Highly recommend.

Brianna S. V.

UPDATE: They were kind enough to call to explain some of the issues I've had and clear up misunderstandings which was very helpful! Check to see if your insurance didn't give you a separate medicaid card, and call them to ask. Also based on your specific insurance's policy plan, you will have to switch your primary to the one at Charles B Wang. My policy plan had asked for this.

Old Review:
So far my experience has been wonderful. Staff were very attentive and explained the check-in processes to me. The only thing I would complain about is that every time I go, they ask me for my Medicaid card when I don't have one, I have Healthfirst Medicaid which is different than just Medicaid.

Also if you want to see the doctor, you need to switch over to them as your primary, which can be inconvenient for those who want different primaries. For me, I didn't have a primary so this was alright.

Otherwise my doctor, Carmen Chen has been wonderfully supportive. She listened to the fact that I have a lot of trauma, both medically and in my past which affect me today. She has encouraged the steps I have taken to work through my trauma, and has helped me with getting to where I need to go (referrals).

I would also say if you want to look into a psychiatrist, if you have a lot of trauma like me, it would be best being looked elsewhere or looking for a therapist. Because they can only provide medicine for people who are just struggling a little, compared to people like me who need extra help.

All in all I would say this place is great!

nico H.

I love Dr Carmen Cheng at the Center. She's knowledgeable, caring, smart, easily available. I had been looking for a PCP who would actually be hands on and I could trust, and feel so lucky to have found Dr. Cheng. Thanks to the Community Center for offering excellent services to our neighborhood!

Meghan W.

I went to Dr. Melissa Groves during the beginning of my pregnancy (only changed doctors because I moved cities) and I highly recommend her. She is a wonderful OBGYN who took her time with us over our 3 appointments, answered all my questions, and got to know me and my husband in the time we spent with her.