Caliber Auto Glass - Fairfield Township, Ohio

aubreysmomma2007

Fast & efficient! Cheaper than my deductible with insurance! They stayed in contact with me the whole day! Was able 2 leave the car at work & go on with my day

Missy G.

My whole experience was great from the coordinator Elizabeth who assured me they had the window I needed and could install it the next day. To the tech Jamie who called to let me know he was on his way and got there when he said he would. He showed me the window he was putting in and installed it in a timely manner and cleaned up the glass that came out of the door and turned the car on and rolled the window up & down to show that it worked. I will recommend Caliber to everyone.

Brian H.

Arrived promptly. Took about 2 hours for both the removal/installation of new windshield and test drive/calibration. Professional and explained the process. Very pleased with service.

Scott V.

Great service ! The technician was great, friendly and kept in constant contact with me all day as to when he would be here . Highly recommend them !

Neil R. W.

The techs have done good work. I haven’t had any problems once they finish the job. But the communication with the office was miserable, especially during the 4 month wait on a back order. There were no updates on the back order, calls would always go unreturned. When I finally talked to the GM he explained everything and promised to handle it personally and even gave me his cell number.

The only notice I received when my windshield arrived was a text from an unknown number saying “glass is in”. but once I called to see if maybe the text was legitimate and was the windshield what it was about, it was like they had no idea of the arrangements the GM made. I had to reschedule the appointment I made because they didn’t schedule it for the time we had just discussed two days earlier. Then they made me late for work because it took longer and they didn’t let me know that it wasn’t going to be ready until 45 minutes after the time I told them I needed to leave. They did pay for a Lyft ride. Then, they promised to deliver it later that day to work but my wife received a text asking if I needed a ride to pick it up when it was ready. So she passed it on to me and they paid for the Lyft back. Again, no idea of what they had said they would do.

Again, the work was fine but they have serious communication issues not only with customers but each other.

Jackie B.

My technician was awesome! Very flexible on meet time and professional on the replacement of the glass.

Darren E.

I called late Friday afternoon and they had me scheduled quick. They arrived Monday at my home and by noon Monday my window was all fixed and I had my vehicle back. Super quick and hassle free. Id recommend them to a friend.

Ben H.

Great customer service, overall communication was great. Work looks flawless